Privacy Policy

('We’) CyberCoop Limited, 8/F, 299 QRC, 287-299 Queen's Road Central, Hong Kong, are committed to protecting and respecting your privacy.

This Privacy Policy is a part of our Terms of Use that can be found here.

For the purposes of this Policy, we define an Affiliate as any person or legal entity (including agents, employees, representatives and third parties acting on its behalf), hereinafter referred to by us as "you", "your", "yours", "Affiliate" or "entity".

This policy sets out the basis on which we need to collect, store and process your personal data, that you provide to us. We are required to obtain your consent to allow us to process your data. You give us that consent when you sign up to use our services, but you can also take away that consent whenever you change your mind. Please read the following policy carefully to understand our views and practices regarding your personal data and how we will treat it.

What Information Do We Collect About You?

If you are a natural person, we may collect and process the following information about you:

• Information that you provide by filling in forms on our site www.cyber-coop.com (the 'Site') (including your personal details, contact details, mobile phone number and other information you choose to provide to us when contacting us).
• Your location according to your computer or mobile device (if such settings are enable). In case you do not want to share your location information on your mobile device you may turn of such function following the instruction of your device. We will track your IP address if you use a computer and we use GPS tracking for mobile devices. You cannot be identified by your location information because such information is anonymous.
• If you contact us, we may keep a record of that correspondence. This will also apply to any customer competitions or surveys.
• Website usage information is also collected using cookies (see below under 'Cookies').

It’s ok to change your mind about what data you are allowing us to keep and what you don’t want us to keep. You can amend your settings through your account at any time or contact office@cyber-coop.com. However, please be aware that a complete refusal to process or store some of your data may reduce the functionality of the site or cause inconvenience to you.

If you are a legal entity, we may collect and process the following information about you:

• the information about business entities: this may include, but is not limited to: business entity name and/business entity title, company registration code, tax/VAT code, as well as the business entity related e-mail address, mailing address, daytime and/or cellular telephone numbers, fax number, account information (or other information that we require in order to pay any amounts due to you via your Account) of authorized persons and/or any other information requested on the applicable registration form;
• personal identifiable information of your employees, when he/she registers for an Account or otherwise choose to provide personally identifiable information to us.

Other Non-Private / Non-Personally Identifiable Information

We may collect certain non-personally identifiable information about Affiliates which are natural persons or information about Business entities when they visit certain pages of this Site and/or register for an Account, such as the type of browser an Affiliate is using (e.g., Netscape, Internet Explorer), the type of operating system an Affiliate is using, (e.g., Windows 8 or Mac OS) and the domain name of an Affiliate’s Internet service provider (e.g., America Online, Earthlink), and share such information with us. We use the non-personally identifiable information that we collect to improve the design and content of the Site and to enable us to personalize an Affiliate’s Internet experience. We also may use this information in the aggregate to analyze Site usage.

How Will We Use The Information About You?

We use the information we hold about you in the following ways:

• To notify you of news, updates or announcements related to our business which we believe may be of interest to you.
• To help us improve the structure, layout and usability of the Site.
• To help personalize your repeat visits to the Site.
• To answer any questions, you may raise or respond to any comments you may send to us.
• To notify you about changes to our service or the functionality of the Site.
• To carry out market analysis and research.
• To ensure that we comply with our statutory and regulatory obligations.

For the purpose of provision of services and products we use the data we gathered from you:

• To perform your requests regarding our services and products;
• To answer your questions regarding our offers;
• To customize, modify and provide our offers;
• To offer other services and products from us and our business partners that in our opinion may be interesting to you.

Also, we use data we gathered from you for communication:

• To send you notification regarding changes in our terms of use;
• With the purpose of confirmation of changes you made via our website;
• To perform and force any rights listed in our terms of use.

Moreover, we collect an aggregated, non-personal information about Affiliates with the purpose of modification of our services and products we provide, analysis of performance and usage of our website and provision of products and services of our business partners that we deem you may be interested in.

Disclosure of Your Information

As we continue to develop our business, we might sell or buy assets. In such transactions, the information we have collected about you will generally be one of the transferred business assets. Also in the unlikely event that we or our assets are purchased, your information will also be one of the transferred assets. We may share information about you with:

• Other companies in the same corporate group as us.
• A buyer or prospective buyer of our business.
• Our professional advisers, such as our lawyers, where it is necessary for them to advise us.
• Other persons if we are under a duty to disclose or share your information in order to comply with any legal obligation.

We may also share information about you with third parties that we engage to help us in certain areas, however, we will control and be responsible for the use of your information by these third parties.

We may also provide information about you to other Affiliates of the Site as reasonably required in order to provide the services that you order from us.
Your personal information may be shared with other business with which we cooperate. Such disclosure may happen in case you make purchases on our website or clicked on our advertisements on the third-party applications and/or websites. When you decide to participate in the offer provided by a merchant you agree that we will disclose your email address and other data to the merchant.

We may have a legal obligation to disclose your data that we hold. Such legal obligation may be the consequence of court orders, acts of government authorities and/or any other laws or regulations. Such legal obligations can commence not only in the country of your residence but from other countries as well. Such cases as issues connected with national security or any infringement of copyright or any other intellectual property rights may also be recognized as legal obligations for disclosure of your data.

European Right to “Be Forgotten”

If you live in Europe, and use our services, you have the right to have all of your data erased when you stop using the services and close your account. There’s more about how long we keep data for below. To ask us to erase all your data please contact Support or office@cyber-coop.com.

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our Affiliates' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Site and to deliver a better and more personalized service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customize the Site according to your individual interests.
• To speed up your searches.
• To recognize you when you return to the Site.
• To provide anonymized statistical data: Non-personal data may be gathered on our behalf using cookies, log file data, and code that is embedded on our website by specific third party partners to help these selected third parties to deliver relevant advertisements to you.

For further information about cookies visit: http://www.aboutcookies.org.

You can set your browser not to accept cookies and the above website tells you how to do that. However, in a few cases some of the features on our Site may not function as a result. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

Where We Store Your Personal Data

The personal data that we collect from you may be transferred to, and stored at, a location outside the European Economic Area ('EEA'). It may also be processed by staff located outside the EEA who work for us or for one of our suppliers. By submitting your personal data to us through the Site, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If any part of our Site requires login access, you are responsible for keeping your login credentials secure.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we constantly do our best efforts to keep your data secure, some risks beyond our control still exist, and we cannot guarantee the full security of your data transmitted to the Site. Therefore, any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorized access.

We fully comply with UK Data Protection legislation, EU Data Protection Regulations (GDPR), data protection legislation applicable in the United States (such as the CCPA) as well as the other countries of the world, and we undertake to keep all your personal information confidential and will not sell or provide your personal information to any third parties unless required to do so by law.

International Transfer of Data

We may transfer information that we collect about you and your end users, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from the EU or the UK law, please note that you are transferring information and permitting the transfer of information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. You consent to the transfer of your information to other countries and the use and disclosure of information about you, including personal information, as described in this Privacy Policy.

Without derogating from the generality of any obligation, representation or warranty stipulated in Terms of Services and Privacy Policy, the Parties, are and will remain compliant at all times with applicable laws, regulations, seals, rules, policies and guidelines, including those of the platforms which are uset for rendering services (“Applicable Rules”). Applicable Rules include, but are not limited to, privacy protection laws of all the jurisdictions from which Data Subjects/End Users are originated.

Third Party Links

The Site may contain links to third-party websites ("Third Party Websites"). Please be aware that we are not responsible for the privacy practices of Third-Party Websites. We encourage you to be aware when you leave the Site and to read the privacy policies of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by the Site.

Your Employees

If you are a business entity, your acceptance of the terms of this Privacy Policy, in their entirety, shall extend to your employees, if any. You agree that any of your employees that access your Account or visit the Site under the scope of their employment with you agree to the terms of this Privacy Policy.

Your Employees

We keep your data for the term necessary for the provisions of our services and until you delete your account. From data keeping perspective we have such classification:

• Active accounts – accounts on which our services are used on a permanent basis. Data from such account will be kept until the removal of such account.
• Inactive accounts – accounts that were not removed but nobody used them or logged in as long as we consider it necessary, but not longer than 9 month The data from such accounts will be stored and such account will receive advertisements until it will be removed. The creator of account is the only one who is responsible for its removal.
• Deleted accounts – accounts that were deleted following our cancelation instructions. The data from such account will be removed upon the end of the 9 month term after the date of the removal. We have to keep your data for this period of time for the purposes of providing answers to the official requests of third parties (e.g. in case of police investigation) or other requests regarding payments and/or other account related queries. Also, you bare sole responsibility for all the information you shared with other persons, third parties or search engines. If you shared any data with third party the circulation of such data is out of our control.
• Banned accounts – account that were banned due to inadmissible behavior (e.g. potential or actual threats and/or fraudfully activity) to our business and/or other affiliates. We will store the email address and other information from banned account in our black list for as long as we consider it necessary.

Data Retention

Subject to any mandatory obligations to store/maintain/delete data, your information may be retained by us and in our portal, server logs, databases and records for so long as we deem necessary to fulfill obligations, but not longer than 9 (nine) months.

Other Websites

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us by email: office@cyber-coop.com..

We want to make sure that your personal information is accurate and up to date. You can ask us to correct or remove information you think is inaccurate at any time by contacting us.

Security

We protect Account holders' information both online and offline. Sensitive information, such as bank account and credit card details, is encrypted with SSL during transmission. All Affiliate data is stored securely with robust security measures.

Despite these precautions, no Internet transmission is completely secure. Therefore, we cannot guarantee absolute security, and any data transmission through our Site is at your own risk. Access to personally identifiable information is strictly limited to necessary employees and third-party agents, who adhere to our security policies under threat of disciplinary action.

In case of a security breach, we will notify you and relevant authorities via email, complying with the current governing laws. Notifications may be delayed to address law enforcement needs and remedial actions.

You acknowledge that providing your personally identifiable information is done with informed consent and at your own risk.

Opting Out of Receiving E-mail

You may at any time choose to stop receiving promotional emails from Us by following the instructions at the end of each such email or by contacting us at office@cyber-coop.com.. Should you be contacted by us through email, you can follow the instructions at the end of each such email to stop receiving such emails. There may be a short delay of up to several business days while your request is being verified, deployed and processed across our servers. Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to your Account, as well as to respond to any inquiry or request made by you.

Changes to Our Privacy Policy

We keep our privacy policy under regular review and will post any changes to it on this page. We encourage you to regularly review our privacy policy to make sure you are always aware of what information we collect, how we use it and under what circumstances, if any, we may share it with other parties.

Notification of Changes

We reserve the right to change or update this Privacy Policy at any time. All Privacy Policy changes will take effect immediately upon their posting on the Site. It’s your obligation to visit our web-site from time to time to check changes in our Privacy Policy. Continuing using our services from your side means your consent with provisions of changes Policy.

Governing Law

This Privacy Policy is governed by the laws of Hong Kong. Any lawsuits, claims and/or disputes which commence, arise or in any other way relate to this Privacy Policy will follow the laws of Hong Kong. If there is a conflict between this English version and any translated copies of the Privacy Policy, the English version will prevail.

Questions

If you have any questions about this privacy policy then please contact us at office@cyber-coop.com.